Support used to mean filing a ticket & waiting. That's changing; the same teams who used to escalate every small fix are now opening the codebase themselves, shipping the change, & moving on. Vicky Firth has watched this shift happen inside Granola's support org firsthand.

Why attend What actually changes when support can vibe-code a fix How Granola decides what support should touch vs. what stays with engineering, & how that line has moved The broader shift for customer-facing teams in the AI era: doing more, faster, without losing the closeness to the customer

Who should attend

Builders & operators who own the customer relationship as their company scales: support & CX leaders, founders, product engineers, & forward deployed engineers at technical B2B companies. Built for people making these calls day to day.

Run of show 6:00: Arrival & networking 6:30: Welcome & fireside chat with Vicky Firth (moderated by Youmna Sirgi, Head of Operations @ Plain) 7:10: Open Q&A 7:25: Networking continues

Plain is AI support infrastructure that enables B2B teams to build anything - no-code or all-code. Meet with the team here!